Product Returns / Withdrawal Policy
It is possible to cancel your order in the following cases:
a) Before sending the product - Cancellation is possible by sending an e-mail to info@neraida.eu or by phone at 2634024407 09: 00-14: 00 and 17: 30-21: 00 Tuesday, Thursday and Friday or 09: 00-14: 00 Monday, Wednesday and Saturday.
b) After receiving the product you can exercise your right to withdraw, within 15 calendar days from the day of receipt of the product.
It is clarified that in order to proceed with the return of the product, the conditions mentioned above regarding the damage of the returned products, etc. must be observed.
Within 15 calendar days from the day you received the product, you have the right to return it and get your money back. In this case the charge is 5 euros for the return of the product if you have already paid the shipping, and if the order was over 60.00 euros you will be charged double shipping, 5 euros for shipping and another 5 for returning the product.
If you choose any other way or transport company for the return of the product, we will refund the entire amount of the purchase and the shipping costs will be borne exclusively by you.
In case you place an order, it is sent to you and you refuse to receive it at the time of delivery, you will be charged in full the shipping costs which are 10 euros. 5 euros for the shipment of the order from us to you and 5 euros for the return of the order from you to us.